Management, maintenance and operational support
Multisoft offers maintenance and support services for delivered systems.
Operational support includes troubleshooting identified issues of varied complexity, from basic issues to do with application usage to errors in the application code and databases. System maintenance includes continuous monitoring and application optimization services.
- technical documentation
- customer manual
- operation assistance after initiating the system into the production environment
- receiving and managing records of all user requests through email, helpdesk portal and phone
- troubleshooting basic issues (resetting user passwords, failed log ins or log outs, etc.)
- escalation of unsolved issues to the next level of support
- application environment admin
- user accounts admin
- software installation
- keeping issue records and sample analysis
- troubleshooting the most complex issues by changing the application code
- administration of the database